Far Eastern Agriculture


Click here to read the latest edition of Far Eastern AgricultureClick here to read the latest edition of Far Eastern Agriculture
Click Here to View
 
Far Eastern Agriculture e-newsletterFar Eastern Agriculture e-newsletter
Click here to view the E-newsletter

 
Oil Review Middle East

 
 
 

African Farming and Food Processing 
 

A first for IT services in consumer packaged goods

EDS, AN HP company, has worked with Kraft Foods to become the first IT provider working in the consumer packaged goods industry to achieve the internationally recognized ISO/IEC 20000 certification.

Working with EDS, Kraft Foods is now uniquely positioned to rely on clearly documented, high-quality IT services and processes that will support its targets of growth, innovation and cost reduction. “Kraft Foods understood the value of ITIL and ISO/IEC 20000 when it began the implementation of ITIL in 2005,” explains Lee Coulter, senior vice president of Shared Services at Kraft Foods.

“The company worked to create a set of requirements and projects that supported the continued implementation for high quality IT services.” EDS and Kraft Foods collaborated on the internationally recognized standards and requirements necessary to attain ISO/IEC 20000 certification from the British Standards Institute for the EDS Infrastructure Technology Service Management System.. “EDS will work to ensure Kraft Foods’ technology infrastructure positions them for global growth,” said Kevin Torgerson, senior vice president of Service Delivery Operations at EDS, an HP company. “EDS and Kraft Foods worked diligently over the last 18 months to implement an IT Infrastructure Library framework and technology foundation aligned with the goals of ISO/IEC 20000 certification.”

“We are thrilled with the results of the ISO/IEC 20000 certification assessment and consider this certification a milestone in our IT service industry as well as for Kraft and HP,” adds Lee Coulter. “Our work with EDS has put us at the forefront of our industry in this capacity and we look forward to capitalising on the unique advantages of a fully integrated process approach.”

social 01Follow @FEAgriculture on Twittersocial 02Follow our RSS feed for the latest industry newssocial 03Contact the team at Far Eastern Agriculturesocial 04Find out more about Alain Charles Publishing

FEAG-buyers guide

Contact Us

Alain Charles Publishing
University House,
11-13 Lower Grosvenor Place,
London, SW1W 0EX, UK
T: +44 20 7834 7676
F: +44 20 7973 0076
W: www.alaincharles.com

social 01Follow @FEAgriculture on Twitter
social 02Follow our RSS feed for the latest industry news
social 03Contact the team at Far Eastern Agriculture

Copyright © 2014 Alain Charles Publishing Ltd.