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TOMRA Food has opened a customer service centre in Bengaluru, India as part of its efforts to improve the organisations’ responsiveness to all its stakeholders
The state-of-the-art facility aims to enable TOMRA Food to showcase its expertise and innovative approach to sorting produce such as cereals, pulses, nuts, raisins, dehydrated vegetables, coffee and many more to the customers.
Abhishek Bhargava, area sales manager India at TOMRA Food, said, “The facility is a strategic investment for the further expansion of TOMRA Food that will help us strengthen our relationships in the region.”
The facility features a demonstration and the testing area where TOMRA can interactively showcase its sorting systems to clients. During a demonstration, customers can view a simulation of how products would be sorted and defects identified in their own production environment, using one of the many TOMRA sorting solutions available.
Abhishek added, “Our India facility allows a great number of efficiencies to be made on behalf of our customers, including improved logistical access and quicker response times. Both these developments will ultimately help food processors improve profitability.”
The customer service centre opened following a week-long demo show, which included demonstrations at customer sites and at the new facility. In the coming weeks and months, the team will conduct roadshows in various potential markets of India.